Your coin crosses. Its trail doesn’t.

Pick fixed if the exact amount you receive matters. Pick floating if you accept market movement in exchange for a lower fee.

Most swaps take 5 to 30 minutes. The network confirmations of the coin you send set the pace, and each exchange decides how many it waits for.

It depends on the exchange you picked. On a floating rate, most exchanges swap whatever arrives. On a fixed rate, a different amount can lose the locked rate: the exchange may recalculate at the current rate or refund you. Send exactly the amount on the deposit card, and if something goes wrong, write to us with your order code.

Write to us with your order code and the transaction ID, and we take it up with the exchange. Whether coins sent on another network can be recovered depends on the exchange and the network, and it can take time. Check the network name on the deposit card before sending.

Lethe keeps what the swap needs: amounts, addresses and transaction IDs, and deletes them 24 hours after the order completes. When you start a swap, your IP address, browser language and browser details (User-Agent) are also kept for 1 year in a separate record, together with the trade's Trocador ID. This is a condition of our swap partner Trocador: the record is shared only if an official law enforcement request comes in, and it is deleted after 1 year. Browsing the site and asking for offers are not recorded per person, and we use no cookies. We keep visits only as daily counts that can't be linked to anyone (which page was viewed, country, device and browser type). So that one person isn't counted twice in a day, a one-way digest is made from the IP address and browser details with a key for that day only; both the digest and the key are deleted when the day ends. Deleted records can stay in database backups for up to 30 more days. The exchange that makes the swap keeps its own record under its policy, and Trocador keeps the trade for 14 days. Support conversations, your email address included, are deleted 90 days after the last message.

It does the swap in two steps through XMR: the first exchange turns your coins into XMR, the second turns that XMR into the coin you want. Monero transactions can't be traced from outside, so the chains show no visible link between what you send and what you get. Different exchanges do the two steps, so no exchange sees both ends; only Lethe and Trocador know the two belong together. You pay two exchange fees, Lethe's 1.65% on each step and two network fees, and the swap takes longer. The rate is floating. If the second step fails, the XMR goes back to the XMR refund address you gave.

Write to support@letheswap.com. Add your order code and the IDs under “Details for support” on your order page; we take it up with the exchange and Trocador for you. We never ask for an account, ID document, password, seed or private key; anyone who does is not Lethe. Support conversations, your email address included, are deleted 90 days after the last message.